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Buff City Soap

A new way to shop

Buy Online, pick up in-store

A new way to shop that allows you to order online and pick up your order for free at your preferred local makery.

Buff City Soap

How it works

Order online
1

Add your favorite hand-crafted plant-based products to your cart and choose pickup at checkout (available in select stores only).

Check your email
2

We’ll send you an email when your order is ready for pickup. Head to the Makery with your confirmation email.

Pickup your items
3

It’s time to smell wonderful! Follow the instructions in your confirmation email to verify your order and pickup your items.

Frequently Asked Questions

What is Buy Online, Pick Up in Store?

Buy Online, Pick Up in Store allows you to shop for products online and then pick them up at a designated store location. It’s a convenient way to get your items faster and avoid shipping fees.

What do I need to bring to pick up my order?

Please bring the following to pick up your order: 

  • A valid photo ID (e.g., driver’s license or passport) 
  • The order confirmation email  
How do I place a pickup order?
  • Shop Online: Browse our website and select the items you wish to purchase. Choose the “Pick Up in Store” option at checkout. 
  • Confirmation: You will receive an email confirmation when your order is ready for pickup. Please wait for order ready notification prior to going to the store 
  • Pick Up: Visit the store location specified in your confirmation. Bring a valid ID and your order confirmation email/text to collect your items. 
How do I choose the store for pickup?

During the checkout process, you’ll be prompted to select a store location from a list of nearby stores that offer Buy Online, Pick Up in Store. Choose the one that is most convenient for you.

Can I apply discounts or promotions to my pickup items?
  • Discounts and promotions can be applied to eligible items in your pickup orders. 
  • Buy online pickup in store orders are not eligible for earning loyalty/rewards points at this time. 
  • Discounts are subject to change and terms & conditions apply. 
Do you offer price matching for items in my pickup order?

Items are sold as priced online at time of purchase, price matching or adjustments are not applicable.

Can I change or cancel my pickup order after its made?

Once an order is placed, changes or cancellations are generally not possible. However, if you need to cancel your order, please contact the store promptly for assistance.

Can I set up substitutions for my pickup order?

Buff City Soap does not currently offer substitutions for items within your pickup order.

When will I be charged for my pickup order?

You will be charged for your order at the time the order is placed.

When will my pickup order be ready for me to pick up?

Pickup orders placed before 2pm CST local time will be ready same day, orders placed after 2pm CST local time will be ready the next day. You will receive a notification when your order is prepared and waiting for you.

Can I switch between delivery and pickup after my order is made?

Once an order is placed, you cannot make any changes to it. Please contact the store you placed the order at, and they can cancel the order for you.

How will I receive order status notifications for my pickup order?

Order status notifications will be sent to the email address used to place your order

Why was my pickup order canceled?

If your pickup order is not picked up with in the established time frame (4 days), it is subject to cancellation. 

If the store is unable to fulfill your requested items, your order is subject to cancellation. 

You will be refunded to the original payment method within 5-7 business days.

What happens if I don’t pick up my order?

If you do not pick up your order within the established time frame (4 days), your order will be cancelled, and you will be refunded to the original payment method within 5-7 business days.

How long will a store hold my pickup order?

A store will hold your order for up to 4 days from the time of ordering. On the morning of the 5th day, your order is cancelled.

Where do I park to pickup my order?

Parking varies by location – stores do not have identified parking spaces for pick up orders.

Where’s the receipt for my pickup order?

Your receipt for your order is sent via email to the email address used to place your order – it also contains your order confirmation information and pick up details

Can I return my pickup order?

 Due to the nature of our products, we do not currently accept returns – however, you may work with the location you picked up your order for should there be a damaged or incorrect item within your order you need assistance in exchanging.
https://buffcitysoap.com/policies/refund-policy

Can someone else pick up my pickup order?

Yes, someone else can pick up your order on your behalf. They will need to bring: 

  • A copy of your order confirmation email 
  • Their own valid photo ID