We typically ship 2-3 business days after we receive your order, however during busy periods fulfillment can take a little bit longer. Depending on where you live in the United States, you can expect to have your order delivered to you in 5-7 business days after your order has shipped.

Go to your Account page and click on the order you're interested in tracking. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand. If your order shipped very recently, please allow up to 24 hours for the tracking number to update.

Returns: Due to the nature of our products, we cannot accept physical returns for these items. If you receive a damaged or defective product, please contact us within 30 days of receiving your order and include a photo so that we may assist you promptly. If you paid a shipping charge on your original order, shipping charges are not refundable.

Incorrect Address Entry: We kindly remind customers to double-check their shipping address before completing their order. Buff City Soap is not responsible for items delivered to an incorrect address due to guest error. Please ensure the accuracy of your shipping details to avoid any inconvenience.

Buff City Soap can ship to virtually any address in the mainland United States. Note that there are restrictions on some products depending on the time of the year. For example, we cannot ship Body Butters and Lotion Bars during the summer/warmer months because they will melt. Also, some products cannot be shipped to international destinations.

Our standard shipping rate is a flat rate of $9.99.

If you have a Buff City Soap account, you'll be able to see your order history for both past and in process orders on your account page. To create an account CLICK HERE.

We kindly remind customers to double-check their shipping address before completing their order. Buff City Soap is not responsible for items delivered to an incorrect address due to guest error. Please ensure the accuracy of your shipping details to avoid any inconvenience.

The beeswax we use for our Wax Melts is refined from honeycombs.

We are committed to using cruelty-free ingredients in our products. Our palm oil is sourced from RSPO – Roundtable on Sustainable Palm Oil.

Our fragrances are a unique blend of both synthetic and essential oils developed in accordance with the most recent International Fragrance Association (IFRA) standards. They are free of parabens, phthalates, and formaldehyde-containing or forming ingredients and will leave you smelling wonderful.

Essential oils are natural oils extracted from various areas from plants (roots, flowers, buds, etc.). Fragrance oils are made up of multiple ingredients that can be both naturally and synthetically derived. Our products are formulated using fragrance oils, which are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Washing powder is sodium carbonate.

We use mica in our products to as a colorant to add shimmer/sparkle.

Our products have not been tested for septic tank usage. If you have a specific product in mind, we will happily provide you with an ingredient listing that you can review with your local septic tank provider for safety.

Our Wax Melts are made from beeswax, coconut oil, and your favorite Buff city Soap scents.

Wax Melts can be warmed all day but will lose intensity over time. When you notice intensity is fading, add another cube or clean out the warmer and start fresh!

Yes! These are handmade daily in our stores.

As we develop, more fragrances will be added! You can customize Wax Melts at home by mixing scents.

Yes! Mix and match the scents to create your favorite combination.

It will vary depending on fragrance intensity in the scent you choose and how hot your warmer is.

At the recommended 2tbsp per load, it’s 30 loads.

Without getting too much into the “science” of fragrances, our recipes are designed to meet all compliance guidelines determined by the International Fragrance Association (IFRA). The IFRA gives regulatory direction over 11 categories of household/beauty products and specifically how much fragrance can be used in a specific product - the exact term is “Fragrance Load.” We have determined that capping our fragrances at 2oz. per 32oz. of Laundry Soap keeps us within all IFRA guidelines and minimizes the chance of a guest having potential skin irritation or staining of clothes/household textiles.

Yes. Our Laundry Soap is free from the polymers that block wicking actions.

As long as you keep the wick trimmed to 1/4 inch before relighting and burn them for a maximum of 4 hours at a time, our candles last approximately 45-50 hours.

Our candles are made of a soy/paraffin blend.

Our candle wicks are lead free and made of a rayon blend or rayon/cotton.

Our candles are made of a soy blend to provide the optimal experience with burn and fragrance performance. Soy blend wax is able to hold a higher fragrance load compared to an all-soy wax candle, which allows the fragrance to last throughout the life of the candle.

Our soaps are not classified as antibacterial as we do not add additional antibacterial ingredients. However, proper hand washing physically removes bacteria, dirt, and oil from your hands, so the additional antibacterial additives are typically not necessary outside of a medical setting.

Unfortunately, freezing can happen during transit. The quality and effectiveness of the product will not be affected, whether it has fragrance or not. Simply allow the soap to thaw naturally at room temperature, gently shake once it's fully thawed, and then it's ready to use.

Our personal care products are tested and evaluated for the safety of our consumers. While our products are reviewed for safety, we cannot guarantee that they are hypoallergenic. Please review the ingredient listing prior to use.

We do not sell wax warmers. Our Wax Melts will work in any UL-listed electric warmer. UL-listed means it has passed safety certification and is safe to use in your home.

As a values-based organization, the safety and overall experience of our customers is our number one priority. Our personal care, candle and laundry products are tested and evaluated for the safety of our consumers and comply with all applicable industry and regulatory standards. When used as directed, our products can be enjoyed with confidence by all consumers.

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Buff City Soap does not test its products on animals. We provide instructions for use and other helpful information on the product label.

Our personal care, candle and laundry products are tested and evaluated for safety before we market the products to consumers. The colorants used in our products are FD&C and D&C approved colorants. The U.S. Food and Drug Administration (FDA) has assessed the safety of these colorants as a color additive in food, drug, and cosmetic applications may be safely used in cosmetics.