Scents

WHO WE ARE

What makes Buff City Soap different?

Frustrated by commercial soaps’ harsh chemicals, detergents, and animal fats, we set out to create a better way! Buff City Soap — delightfully scented plant-based soaps, handmade daily, in each of our local Soap Makeries.

We're on a mission to create handmade products that are free of harsh chemicals and full of nourishing plant-based goodness. We take tremendous pride in handcrafting each and every bar of soap in our Soap Makery. Each one is truly unique. 1 of 1. Just like you! Our Makers are whipping up delightfully fragrant creations to share with you no matter how you choose to shop: online or in our Soap Makeries.

Are your Makeries locally-owned and operated?

While we do have a handful of corporate-owned Makeries, the majority of our stores are locally-owned and independently-operated by our network of franchisees.

ONLINE ORDERS, SHIPPING & RETURNS

When can I expect to receive my order?

We typically ship 2-3 business days after we receive your order, however during busy periods fulfillment can take a little bit longer. Depending on where you live in the United States, you can expect to have your order delivered to you in 7-10 business days after your order has shipped.

How do I track my order?

Go to your Account page and click on the order you're interested in tracking. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand. If your order shipped very recently, please allow up to 24 hours for the tracking number to update.

How do I return my order?

Returns: Due to the nature of our products, we cannot accept physical returns for these items. If you receive a damaged or defective product, please contact us immediately and include a photo so that we may assist you promptly. If you paid a shipping charge on your original order, shipping charges are not refundable.

Incorrect Address Entry: We kindly remind customers to double-check their shipping address before completing their order. Buff City Soap is not responsible for items delivered to an incorrect address due to guest error. Please ensure the accuracy of your shipping details to avoid any inconvenience.

Where does Buff City Soap ship to?

Buff City Soap can ship to virtually any address in the mainland United States. Note that there are restrictions on some products depending on the time of the year. For example, we cannot ship Body Butters and Lotion Bars during the summer/warmer months because they will melt. Also, some products cannot be shipped to international destinations.

What is the shipping rate for orders?

Our standard shipping rate is a flat rate of $9.99.

Where can I locate my past orders?

If you have a Buff City Soap account, you'll be able to see your order history for both past and in process orders on your account page. To create an account CLICK HERE.

OUR INGREDIENTS

How is the Wax Melts beeswax sourced?

The beeswax we use for our Wax Melts is refined from honeycombs.

Is your palm oil sustainable?

We are committed to using cruelty-free ingredients in our products. Our palm oil is sourced from RSPO – Roundtable on Sustainable Palm Oil.

How are fragrance oils used in your products?

Our fragrances are a unique blend of both synthetic and essential oils developed in accordance with the most recent International Fragrance Association (IFRA) standards. They are free of parabens, phthalates, and formaldehyde-containing or forming ingredients and will leave you smelling wonderful.

What is the difference between fragrance oil and essential oils?

Essential oils are natural oils extracted from various areas from plants (roots, flowers, buds, etc.). Fragrance oils are made up of multiple ingredients that can be both naturally and synthetically derived. Our products are formulated using fragrance oils, which are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

What ingredients are in your fragrance?

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

What is washing powder?

Washing powder is sodium carbonate.

Why do you use Mica in your products?

We use mica in our products to as a colorant to add shimmer/sparkle.

Are your products safe for septic systems?

Our products have not been tested for septic tank usage. If you have a specific product in mind, we will happily provide you with an ingredient listing that you can review with your local septic tank provider for safety.

OUR PRODUCTS

What are your wax melts made from?

Our Wax Melts are made from beeswax, coconut oil, and your favorite Buff city Soap scents.

How long should I warm the Wax Melts?

Wax Melts can be warmed all day but will lose intensity over time. When you notice intensity is fading, add another cube or clean out the warmer and start fresh!

Are the Wax Melts "handmade daily?"

Yes! These are handmade daily in our stores.

Are Wax Melts customizable?

As we develop, more fragrances will be added! You can customize Wax Melts at home by mixing scents.

Can I mix scents into the same wax warmer?

Yes! Mix and match the scents to create your favorite combination.

How long will one Wax Melts cube last?

It will vary depending on fragrance intensity in the scent you choose and how hot your warmer is.

How many loads of laundry can I get from one tub of Laundry Soap?

At the recommended 2tbsp per load, it’s 30 loads.

How much fragrance oil can I put in my Laundry Soap?

Without getting too much into the “science” of fragrances, our recipes are designed to meet all compliance guidelines determined by the International Fragrance Association (IFRA). The IFRA gives regulatory direction over 11 categories of household/beauty products and specifically how much fragrance can be used in a specific product - the exact term is “Fragrance Load.” We have determined that capping our fragrances at 2oz. per 32oz. of Laundry Soap keeps us within all IFRA guidelines and minimizes the chance of a guest having potential skin irritation or staining of clothes/household textiles.

Is the Laundry Soap safe for moisture-wicking fabrics/athletic wear?

Yes. Our Laundry Soap is free from the polymers that block wicking actions.

How long do your candles last?

As long as you keep the wick trimmed to 1/4 inch before relighting and burn them for a maximum of 4 hours at a time, our candles last approximately 45-50 hours.

What are your candles made of?

Our candles are made of a soy/paraffin blend.

What are your candle wicks made of? Do they contain lead?

Our candle wicks are lead free and made of a rayon blend or rayon/cotton.

Why do you have a soy blend candle vs. all soy candle?

Our candles are made of a soy blend to provide the optimal experience with burn and fragrance performance. Soy blend wax is able to hold a higher fragrance load compared to an all-soy wax candle, which allows the fragrance to last throughout the life of the candle.

Are your soaps antibacterial?

Our soaps are not classified as antibacterial as we do not add additional antibacterial ingredients. However, proper hand washing physically removes bacteria, dirt, and oil from your hands, so the additional antibacterial additives are typically not necessary outside of a medical setting.

I have sensitive skin — are your products hypoallergenic?

Our personal care products are tested and evaluated for the safety of our consumers. While our products are reviewed for safety, we cannot guarantee that they are hypoallergenic. Please review the ingredient listing prior to use.

OUR SAFETY STANDARDS

Do your Wax Melts work in any warmer? Do you sell wax warmers?

We do not sell wax warmers. Our Wax Melts will work in any UL-listed electric warmer. UL-listed means it has passed safety certification and is safe to use in your home.

What safety standards does Buff City Soap adhere to?

As a values-based organization, the safety and overall experience of our customers is our number one priority. Our personal care, candle and laundry products are tested and evaluated for the safety of our consumers and comply with all applicable industry and regulatory standards. When used as directed, our products can be enjoyed with confidence by all consumers.

How do I know the fragrance oils are safe?

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Does Buff City Soap test on animals?

Buff City Soap does not test its products on animals. We provide instructions for use and other helpful information on the product label.

Why do you use colorants in your products? Are they safe?

Our personal care, candle and laundry products are tested and evaluated for safety before we market the products to consumers. The colorants used in our products are FD&C and D&C approved colorants. The U.S. Food and Drug Administration (FDA) has assessed the safety of these colorants as a color additive in food, drug, and cosmetic applications may be safely used in cosmetics.

CONTACT US

Have a question about your order? Want to know more about our Soap Bars? We’re always here to help! Fill out the form below and send us your message. You should expect to hear back from our team within 2-3 business days from your inquiry date.

Guest Services Hours
Monday - Friday: 8am - 4pm CST