Frustrated by commercial soaps’ harsh chemicals, detergents, and animal fats, we set out to create a better way! Buff City Soap — delightfully scented plant-based soaps, handmade daily, in each of our local Soap Makeries.

We're on a mission to create handmade products that are free of harsh chemicals and full of nourishing plant-based goodness. We take tremendous pride in handcrafting each and every bar of soap in our Soap Makery. Each one is truly unique. 1 of 1. Just like you! Our Makers are whipping up delightfully fragrant creations to share with you no matter how you choose to shop: online or in our Soap Makeries.

While we do have a handful of corporate-owned Makeries, the majority of our stores are locally-owned and independently-operated by our network of franchisees.

Returns  

• Due to the hygienic nature of our products, we cannot accept physical returns or exchanges.     

In Store Purchases  

• If you made an in-store purchase, please contact the Makery directly, and they can help with a refund or exchange. Contact information for the Makery at which you purchased can be found here. 
  
  - Please note, Buff City Soap is a franchise organization, and policies vary by location. 

Online Purchases  

• Shipping Orders 
  If you placed an order online (www.buffcitysoap.com), please review your order when it arrives and contact us here within 30 days if an item is defective, damaged, or if you received the wrong product. We will do our best to help make sure you are happy with your order! 
  
  - Photos of the package and damaged product are required. Please include them when contacting our team for a faster resolution. 
  
  - If the package has been delivered to the correct address but has been stolen from the delivery location, Buff City Soap is not responsible for replacing or refunding this package. 
  
  - If you paid a shipping charge on your original order, shipping charges are not refundable. 
  
• Buy Online Pickup in Store Orders 
  If you placed a Buy Online, Pickup In-Store order, please directly contact the Makery that is completing your order for assistance or to inquire about a refund. 
  
  - Contact information for the Makery you are picking up your order from is provided in your order status emails or can be found here. 
  
  - Please note, Buff City Soap is a franchise organization, and policies vary by location. 

Please double-check that your shipping information (address, unit, zip code, etc.) is correct before completing checkout. No alterations can be made once an order is placed. 

Buff City Soap is not responsible for items delivered to an incorrect address due to guest or an autofill error. A refund or replacement will not be issued. 

We are only able to ship to the contiguous United States at this time. We definitely hope to expand our shipping area in the not-too-distant future! Stay tuned! 

Our standard shipping rate is a flat rate of $9.99.

If you have a Buff City Soap account, you'll be able to see your order history for both past and in process orders on your account page. To create an account CLICK HERE.

Unfortunately, freezing can happen during transit. The quality and effectiveness of the product will not be affected, whether it has fragrance or not. Simply allow the soap to thaw naturally at room temperature, gently shake once it's fully thawed, and then it's ready to use.

Buy Online, Pick Up in Store allows you to shop for products online and then pick them up at a designated store location. It’s a convenient way to get your items faster and avoid shipping fees.

Please bring the following to pick up your order: 

• A valid photo ID (e.g., driver’s license or passport) 
• The order confirmation email  

• Shop Online: Browse our website and select the items you wish to purchase. Choose the “Pick Up in Store” option at checkout. 
• Confirmation: You will receive an email confirmation when your order is ready for pickup. Please wait for order ready notification prior to going to the store 
• Pick Up: Visit the store location specified in your confirmation. Bring a valid ID and your order confirmation email/text to collect your items. 

During the checkout process, you’ll be prompted to select a store location from a list of nearby stores that offer Buy Online, Pick Up in Store. Choose the one that is most convenient for you.

• Discounts and promotions can be applied to eligible items in your pickup orders. 
• Buy online pickup in store orders are not eligible for earning loyalty/rewards points at this time. 
• Discounts are subject to change and terms & conditions apply. 

Items are sold as priced online at time of purchase, price matching or adjustments are not applicable.

Once an order is placed, changes or cancellations are generally not possible. However, if you need to cancel your order, please contact the store promptly for assistance.

Buff City Soap does not currently offer substitutions for items within your pickup order.

You will be charged for your order at the time the order is placed.

Pickup orders placed before 2pm CST local time will be ready same day, orders placed after 2pm CST local time will be ready the next day. You will receive a notification when your order is prepared and waiting for you.

Once an order is placed, you cannot make any changes to it. Please contact the store you placed the order at, and they can cancel the order for you.

Order status notifications will be sent to the email address used to place your order

If your pickup order is not picked up with in the established time frame (4 days), it is subject to cancellation. 

If the store is unable to fulfill your requested items, your order is subject to cancellation. 

You will be refunded to the original payment method within 5-7 business days.

If you do not pick up your order within the established time frame (4 days), your order will be cancelled, and you will be refunded to the original payment method within 5-7 business days.

A store will hold your order for up to 4 days from the time of ordering. On the morning of the 5th day, your order is cancelled.

Parking varies by location – stores do not have identified parking spaces for pick up orders.

Your receipt for your order is sent via email to the email address used to place your order – it also contains your order confirmation information and pick up details

Purchases on Non-Sale Days
To take advantage of the new sale price, you will need to cancel your Buy Online, Pick Up In Store (BOPIS) order and re-order in store.

Purchases on Sale Days
If you made a purchase during a sale, we cannot add any additional items to your order.

To purchase more items at the sale price, you will need to complete a new transaction in-store.

Please contact the Makery you are picking up the order from to inquire about a customization/exchange. 

• Contact information for the Makery you are picking up your order from is provided in your order status emails or can be found here.
• Please note, Buff City Soap is a franchise organization, and policies vary by location.

Due to the nature of our products, we do not currently accept returns – however, you may work with the location you picked up your order for should there be a damaged or incorrect item within your order you need assistance in exchanging.
https://buffcitysoap.com/policies/refund-policy

Yes, someone else can pick up your order on your behalf. They will need to bring: 

• A copy of your order confirmation email 
• Their own valid photo ID

We are committed to using cruelty-free ingredients in our products. Our palm oil is sourced from RSPO – Roundtable on Sustainable Palm Oil.

Our fragrances are a unique blend of both synthetic and essential oils developed in accordance with the most recent International Fragrance Association (IFRA) standards. They are free of parabens, phthalates, and formaldehyde-containing or forming ingredients and will leave you smelling wonderful.

Essential oils are natural oils extracted from various areas from plants (roots, flowers, buds, etc.). Fragrance oils are made up of multiple ingredients that can be both naturally and synthetically derived. Our products are formulated using fragrance oils, which are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Washing powder is sodium carbonate.

Mica is a natural mineral that adds shimmer and glow to our products, enhancing their aesthetic appeal. It is safe for use and adheres to safety standards.

Our products have not been tested for septic tank usage. If you have a specific product in mind, we will happily provide you with an ingredient listing that you can review with your local septic tank provider for safety.

If using the recommended two tablespoons per load, you'll get roughly 30 loads of laundry from one laundry tub!

Our Soap Makers add the maximum amount of scent that is safe to use on your clothes. Though they cannot add more scent, our Soap Makers can recommend a few scents that may be a stronger scent level to try, or pair your Laundry Soap with one of our In-Wash Laundry Scent Boosters!

Yes! Our Laundry Soap is free from the polymers that block wicking actions.

Our candles are made of a soy/paraffin blend. The wicks are lead free and made of a rayon blend or rayon/cotton.

Our candles are made of a soy blend to provide the optimal experience with burn and fragrance performance. Soy blend wax is able to hold a higher fragrance load compared to an all-soy wax candle, which allows the fragrance to last throughout the life of the candle.

Our soaps are not classified as antibacterial as we do not add additional antibacterial ingredients. However, proper hand washing physically removes bacteria, dirt, and oil from your hands, so the additional antibacterial additives are typically not necessary outside of a medical setting.

Our personal care products are tested and evaluated for the safety of our consumers. While our products are reviewed for safety, we cannot guarantee that they are hypoallergenic. Please review the ingredient listing prior to use.

If you are not seeing your Buff favorite online, it unfortunately may have been discontinued. I'm so sorry to hear that we've recently removed one of your Buff favorites! While this product is currently no longer available online, there's always a chance it is available at your local Makery, or that it will return! Please contact your local Makery to find out! Find your local Makery HERE! 

As a values-based organization, the safety and overall experience of our customers is our number one priority. Our personal care, candle and laundry products are tested and evaluated for the safety of our consumers and comply with all applicable industry and regulatory standards. When used as directed, our products can be enjoyed with confidence by all consumers.

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Buff City Soap does not test its products on animals. We provide instructions for use and other helpful information on the product label.

Our personal care, candle and laundry products are tested and evaluated for safety before we market the products to consumers. The colorants used in our products are FD&C and D&C approved colorants. The U.S. Food and Drug Administration (FDA) has assessed the safety of these colorants as a color additive in food, drug, and cosmetic applications may be safely used in cosmetics.

Yes our powder and liquid laundry soap is safe for use in all types of washing machines, including high-efficiency models.

While Buff City Laundry Soaps are made with plant-based ingredients, it has not been specifically tested for use on baby clothes. We recommend consulting your pediatrician before using it on their garments. 

Thanks for asking! While both are customizable and HE safe, 🧺 NEW Liquid Laundry Soap: Maximum plant-based cleaning & tough on oil stains 🧺 Laundry Soap+: Boosted with baking soda 🧺 Laundry Soap: Great for everyday cleaning 

Thank you for thinking of Buff City Soap to support your cause! This is our main corporate page, and we are unable to participate in this, but one of our local Makeries may be interested in assisting with your request! Please reach out to your local Soap Makery to see what they can offer for fundraising opportunities. Find your nearest Soap Makery here: https://www.buffcitysoap.com/pages/store-locator 

I'm afraid our loyalty program is only valid for in-store purchases at this time. We do hope to expand this program to online orders sometime soon!  

• Go to rewards.buffcitysoap.com 
• Sign in with your phone number and the SMS code that it generates 
• Click the three lines in the top right corner of the page 
• Click "Update Details" 
• Fill out all information and make sure that both check boxes are marked