We typically ship 2-3 business days after we receive your order, however during busy periods fulfillment can take a little bit longer. Depending on where you live in the United States, you can expect to have your order delivered to you in 5-7 business days after your order has shipped.

Go to your Account page and click on the order you're interested in tracking. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand. If your order shipped very recently, please allow up to 24 hours for the tracking number to update.

Due to the hygienic nature of our products, we cannot accept physical returns or exchanges.  

In Store Purchases 

• If you made an In-Store purchase at one of our Makeries, please contact the Makery directly, as they can assist you with a refund or exchange of your product. You can find the contact information for the Makery at which you purchased here.
  
  - Please note, Buff City Soap is a franchise organization, and policies vary by location. 

Online Purchases 

• Shipping Orders
  
  If you placed your order online (www.buffcitysoap.com), please inspect your order upon reception and contact us here within 30 days if the item is defective, damaged or if you receive the wrong item. We will do our best to assist in a resolution to your issue!
  
  - Photos of the package and damaged product are required - Please be sure to include those when contacting our team for a faster resolution. 
  
  - If the package has been delivered to the correct address, but the package is stolen from the delivery location, Buff City Soap is not responsible for replacing or refunding this package. 
  
  - If you paid a shipping charge on your original order, shipping charges are not refundable. 
   
• Buy Online Pickup in Store Orders
  
  If you placed a Buy Online Pickup in Store order, please contact the Makery you are picking up the order from, for assistance with your order or to inquire about a refund or exchange.  
  
  - Contact information for the Makery you are picking up your order from is provided in your order status emails or can be found here.
  
  -Please note, Buff City Soap is a franchise organization, and policies vary by location. 

Incorrect Address Entry:  

• Please ensure that you are double-checking that your shipping information (address, unit, zip code etc.) is correct before completing checkout – as no alterations can be made once an order is placed.
• Buff City Soap is not responsible for items delivered to an incorrect address due to guest or an autofill error, a refund or replacement will not be issued.

Buff City Soap can ship to virtually any address in the mainland United States. Note that there are restrictions on some products depending on the time of the year. For example, we cannot ship Body Butters and Lotion Bars during the summer/warmer months because they will melt. Also, some products cannot be shipped to international destinations.

Our standard shipping rate is a flat rate of $9.99.

If you have a Buff City Soap account, you'll be able to see your order history for both past and in process orders on your account page. To create an account CLICK HERE.

We kindly remind customers to double-check their shipping address before completing their order. Buff City Soap is not responsible for items delivered to an incorrect address due to guest error. Please ensure the accuracy of your shipping details to avoid any inconvenience.

Buy Online, Pick Up in Store allows you to shop for products online and then pick them up at a designated store location. It’s a convenient way to get your items faster and avoid shipping fees.

Please bring the following to pick up your order: 

• A valid photo ID (e.g., driver’s license or passport) 
• The order confirmation email  

• Shop Online: Browse our website and select the items you wish to purchase. Choose the “Pick Up in Store” option at checkout. 
• Confirmation: You will receive an email confirmation when your order is ready for pickup. Please wait for order ready notification prior to going to the store 
• Pick Up: Visit the store location specified in your confirmation. Bring a valid ID and your order confirmation email/text to collect your items. 

During the checkout process, you’ll be prompted to select a store location from a list of nearby stores that offer Buy Online, Pick Up in Store. Choose the one that is most convenient for you.

• Discounts and promotions can be applied to eligible items in your pickup orders. 
• Buy online pickup in store orders are not eligible for earning loyalty/rewards points at this time. 
• Discounts are subject to change and terms & conditions apply. 

Items are sold as priced online at time of purchase, price matching or adjustments are not applicable.

Once an order is placed, changes or cancellations are generally not possible. However, if you need to cancel your order, please contact the store promptly for assistance.

Buff City Soap does not currently offer substitutions for items within your pickup order.

You will be charged for your order at the time the order is placed.

Pickup orders placed before 2pm CST local time will be ready same day, orders placed after 2pm CST local time will be ready the next day. You will receive a notification when your order is prepared and waiting for you.

Once an order is placed, you cannot make any changes to it. Please contact the store you placed the order at, and they can cancel the order for you.

Order status notifications will be sent to the email address used to place your order

If your pickup order is not picked up with in the established time frame (4 days), it is subject to cancellation. 

If the store is unable to fulfill your requested items, your order is subject to cancellation. 

You will be refunded to the original payment method within 5-7 business days.

If you do not pick up your order within the established time frame (4 days), your order will be cancelled, and you will be refunded to the original payment method within 5-7 business days.

A store will hold your order for up to 4 days from the time of ordering. On the morning of the 5th day, your order is cancelled.

Parking varies by location – stores do not have identified parking spaces for pick up orders.

Your receipt for your order is sent via email to the email address used to place your order – it also contains your order confirmation information and pick up details

Due to the nature of our products, we do not currently accept returns – however, you may work with the location you picked up your order for should there be a damaged or incorrect item within your order you need assistance in exchanging.
https://buffcitysoap.com/policies/refund-policy

Yes, someone else can pick up your order on your behalf. They will need to bring: 

• A copy of your order confirmation email 
• Their own valid photo ID

The beeswax we use for our Wax Melts is refined from honeycombs.

We are committed to using cruelty-free ingredients in our products. Our palm oil is sourced from RSPO – Roundtable on Sustainable Palm Oil.

Our fragrances are a unique blend of both synthetic and essential oils developed in accordance with the most recent International Fragrance Association (IFRA) standards. They are free of parabens, phthalates, and formaldehyde-containing or forming ingredients and will leave you smelling wonderful.

Essential oils are natural oils extracted from various areas from plants (roots, flowers, buds, etc.). Fragrance oils are made up of multiple ingredients that can be both naturally and synthetically derived. Our products are formulated using fragrance oils, which are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Washing powder is sodium carbonate.

We use mica in our products to as a colorant to add shimmer/sparkle.

Our products have not been tested for septic tank usage. If you have a specific product in mind, we will happily provide you with an ingredient listing that you can review with your local septic tank provider for safety.

Our Wax Melts are made from beeswax, coconut oil, and your favorite Buff city Soap scents.

Wax Melts can be warmed all day but will lose intensity over time. When you notice intensity is fading, add another cube or clean out the warmer and start fresh!

Yes! These are handmade daily in our stores.

As we develop, more fragrances will be added! You can customize Wax Melts at home by mixing scents.

Yes! Mix and match the scents to create your favorite combination.

It will vary depending on fragrance intensity in the scent you choose and how hot your warmer is.

At the recommended 2tbsp per load, it’s 30 loads.

Without getting too much into the “science” of fragrances, our recipes are designed to meet all compliance guidelines determined by the International Fragrance Association (IFRA). The IFRA gives regulatory direction over 11 categories of household/beauty products and specifically how much fragrance can be used in a specific product - the exact term is “Fragrance Load.” We have determined that capping our fragrances at 2oz. per 32oz. of Laundry Soap keeps us within all IFRA guidelines and minimizes the chance of a guest having potential skin irritation or staining of clothes/household textiles.

Yes. Our Laundry Soap is free from the polymers that block wicking actions.

As long as you keep the wick trimmed to 1/4 inch before relighting and burn them for a maximum of 4 hours at a time, our candles last approximately 45-50 hours.

Our candles are made of a soy/paraffin blend.

Our candle wicks are lead free and made of a rayon blend or rayon/cotton.

Our candles are made of a soy blend to provide the optimal experience with burn and fragrance performance. Soy blend wax is able to hold a higher fragrance load compared to an all-soy wax candle, which allows the fragrance to last throughout the life of the candle.

Our soaps are not classified as antibacterial as we do not add additional antibacterial ingredients. However, proper hand washing physically removes bacteria, dirt, and oil from your hands, so the additional antibacterial additives are typically not necessary outside of a medical setting.

Unfortunately, freezing can happen during transit. The quality and effectiveness of the product will not be affected, whether it has fragrance or not. Simply allow the soap to thaw naturally at room temperature, gently shake once it's fully thawed, and then it's ready to use.

Our personal care products are tested and evaluated for the safety of our consumers. While our products are reviewed for safety, we cannot guarantee that they are hypoallergenic. Please review the ingredient listing prior to use.

We do not sell wax warmers. Our Wax Melts will work in any UL-listed electric warmer. UL-listed means it has passed safety certification and is safe to use in your home.

As a values-based organization, the safety and overall experience of our customers is our number one priority. Our personal care, candle and laundry products are tested and evaluated for the safety of our consumers and comply with all applicable industry and regulatory standards. When used as directed, our products can be enjoyed with confidence by all consumers.

Our fragrances are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

Buff City Soap does not test its products on animals. We provide instructions for use and other helpful information on the product label.

Our personal care, candle and laundry products are tested and evaluated for safety before we market the products to consumers. The colorants used in our products are FD&C and D&C approved colorants. The U.S. Food and Drug Administration (FDA) has assessed the safety of these colorants as a color additive in food, drug, and cosmetic applications may be safely used in cosmetics.