The Program provides participants (defined below as “Members”) who purchase eligible products (“Eligible Products”) with the ability to obtain a certain percentage of their purchase amount as a discount towards future purchases (“Points”) as well as other discounts and benefits (collectively referred to as “Rewards”).

To participate in the program, you need to create a Buff Loyalty account. If you don't have an account, visit a Buff City store location and let a Buff City employee know you’d like to create one, or visit rewards.buffcitysoap.com.  It’s free. 

Eligible Products include Buff City branded kitchen staples, candles, laundry products, and gift sets.   Gift certificates and gift cards are excluded from the list of Eligible Products. Buff City reserves the right to modify the list of Eligible Products in its sole discretion.

Once you create an account, you can start earning Points by providing your phone number when making qualifying purchases. You will earn 5% in Points for every $1 spent which can be used towards future purchases (e.g., spend $100 = receive 5 Points that you can redeem for $5 toward a future purchase).  Note that you cannot accumulate Points by purchasing certain items, such as gift cards.

You can earn Points on qualifying purchases after signing up whenever you provide the phone number associated with your Program account at checkout. 

Yes. Beginning 07/01/2025, in-store and buffcitysoap.com purchases qualify for the Program.

You can redeem Points and Rewards as soon as they show up in your account. 

To redeem Points and Rewards, all you need to do is provide your phone number and tell a Buff City employee which Points or Reward(s) you’d like to redeem. If redeeming online, login to your account and redeem available points using our points interface at checkout.

To view available Points and Rewards, visit a Buff City store location and tell a Buff City employee you’d like to check your Points Rewards balance. You’ll need to provide the phone number associated with your Program account. You can also visit rewards.buffcitysoap.com to view your available balance.

Points should be available soon after a qualifying transaction.  If Points do not appear within 48 hours, please contact us using the information below.

Rewards may change over time.  If a particular Reward, such as a coupon or free item, has an expiration date for use, that will be noted on the Reward.  Accrued Points expire exactly one (1) year after accrual.

Occasionally this may happen for a variety of reasons. If you notice this, contact us using the information below. 

Store inventories vary. We strive to provide as wide of a variety of products as possible at all our locations.  However, we cannot guarantee that each store will carry all products. If a certain product is unavailable for an extended period, we reserve the right to substitute a similar product of equal or greater value that can be redeemed for a particular Reward.

No. Once Points or Rewards have expired, they will be deleted from your account and no longer available for redemption.

Yes.

Yes, beginning 10/01/2025, available points may be redeemed in-store or at buffcitysoap.com

When Points are used to make a purchase, any returns from that order will be first credited any Points used and then refunded the remaining amount.  For example, if you return a $10 item from a $100 order in which $5 in Points were used, you will be credited the 5 Points back first and then issued a $5 refund.

If you return an item that caused an accrual of Points in your account, we may remove those Points from your account upon return of the item.

We have a customer care team that would be happy to assist you with any issues encountered while enjoying the Program. Please provide as much detail as possible when contacting this team so that they may assist you as quickly and efficiently as possible.

Customer Care Team: support@buffcitysoap.com  

Please see our Privacy Policy posted on https://buffcitysoap.com/pages/privacy-policy.

Please see the Buff City Rewards Program Terms & Conditions posted here: https://buffcitysoap.com/pages/loyalty-terms-conditions. 

Please see our website Terms & Conditions posted here: https://buffcitysoap.com/pages/terms-conditions.