If an offer seems too good to be true, it probably is. Buff City Soap promotions and discounts are advertised in our stores, at one of our authorized websites listed below, or through advertising on social media platforms such as Facebook, Pinterest, Google, YouTube and other reputable websites which will link directly to the destination website listed below.

Official Buff City Soap website: 

www.buffcitysoap.com 

Be wary of websites with unusual endings such as: .buzz .shop .top .best for example, or email or contact email address using a consumer email service such as hotmail.com, gmail.com, yahoo.com. Poorly written informational pages or words with spelling and grammatical errors can be another indication that the site is not legitimate. 

If you are uncertain of the legitimacy of a website that appears to be Buff City Soap, please contact customer service at fraud@buffcitysoap.com. 

Buff City Soap  is  aware of  common malicious activity that targets the customers of well-known brands such as Buff City Soap, that may include unauthorized use of our name, logos and/or product images. These scams and offers have included:  

• Fraudulent websites with logos and product images “scraped” from the legitimate Buff City Soap website, often offering heavily discounted pricing. 
• Social media pages and advertisements offering discounted merchandise referring customers to a fraudulent shopping site.  
• “Phishing” emails pretending to be from Buff City Soap, using logos and formatting with an intent to look legitimate.  
• Fraudulent offers of Buff City Soap gift cards in return for surveys or requests for personal information.  

Buff City Soap communicates via email for order related information but will never request payment information via email. 

We may call customers when we need information regarding their order which can include: 

• Buy Online Pick Up In Store Order Reminders 
• Buy Online Pick Up In Store Order – Inventory Issues 

Please contact your phone service provider about call blocking tools and reputable apps you can download to your mobile device to prevent call spoofing. The FCC can provide you with additional information about robocall blocking at the following link: www.fcc.gov/robocalls  

The names of some of our vendors/partners which may be referenced in certain email communications include: 

Yotpo [Product Reviews] 

ReCharge [Subscriptions] 

AfterShip [Shipment or Order Tracking Information] 

If you're uncertain of the legitimacy of an email, website, promotional offer, or phone call that appears to be from Buff City Soap please contact customer service at fraud@buffcitysoap.com. 

Ensure the page or ad takes you to our official website listed above. If the website is not one of our authorized websites, please report the ad or social media page to the social media platform, such as Facebook or Instagram. In addition, please report the ad or social media page to us by contacting customer service at fraud@buffcitysoap.com.

Ensure the site is our official Buff City Soap website or authorized sellers. 

Please contact your bank or credit card company to dispute the charges. You can also report the site to your state’s Attorney General’s office or the Federal Trade Commission. In addition, please report the site to us at fraud@buffcitysoap.com, so that we can take steps to try to have the site taken down.

Auction sites, such as, eBay and marketplaces or others that host 3rd party sellers do not guarantee authenticity. Only products sold directly by Buff City Soap or authorized sellers guarantee authenticity.